- Return Policy
GUARANTEE OF SATISFACTION ~ We work really hard to make sure each piece we provide is just as special as you are. We want you to love our jewelry so that's why each piece of Inspiranza Designs jewelry in our current line is guaranteed to satisfy you in every way. If for any reason an item (other than personalized or hand stamped) does not meet your full expectations, just return it in new and unworn condition with proof of purchase within 30 days for a refund, exchange, or credit to be used toward a future purchase. The amount of a credit, exchange or refund will equal the amount of the purchase price of the merchandise returned except where the order falls below $100. Orders that meet $100 receive free shipping, however, if a portion of that order is returned (disqualify the free shipping option) your refund will reflect a difference of $6.50 (the cost of First Class Shipping and handling). Inspiranza Designs does not warranty against lost or stolen items.
To receive an exchange, repair or refund from Inspiranza, please note the following criteria:
1. Returns will be accepted, provided:
a) Jewelry is in new and unworn condition with original packaging; If you find that a ring you received is not a good fit, please do not wear it. We want to be able to assist you in an exchange if you need a different size. A worn ring containing scratches or dents on it will not be processed for exchange or refund.
b) Returned within 30 days of original ship date; and
c) Is not personalized as hand stamped personalized jewelry is not returnable.
2. Items should be returned with a completed Return Form. That form can be found on the reverse of your Packing Slip.
3. Items being returned to Inspiranza must be sent in proper packaging like a poly envelope or sturdy postal envelope sufficient for shipping. A product damaged or lost from improper shipping is not the responsibility of Inspiranza and therefore, will not be exchanged or refunded.
4. We recommend that you return your item by sending it USPS via First Class Mail with tracking number details. In the rare event your return is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it.
The Return Form will ask that you complete the reason for your return:
___Exchange my item for a different size. I want size ______________________________________.
___Exchange for a different product. I want this item ______________________________________.
___Item is defective. Describe defect ___________________________________________________.
___Item is not as expected. __________________________________________________________.
___Refund my return. (The purchase price of the merchandise will be credited back to your original method
of payment. Shipping and handling is not refundable.
If a partial refund is requested and original order received free shipping for exceeding $100, the free shipping will fall off if the order falls below the $100 minimum qualifier.) If a discount is offered on a product for purchasing a certain dollar amount and part of the order is returned, the discount will also be lost and items will return to their full price and the refund will reflect that difference.
After you have completed the Return Form, enclose it in your return package so we will know how to best assist you.
Mail Return to: Inspiranza Designs, 107 N. Main Street, Design Studio Suites 2C, Columbia, IL 62236
We hope this clearly answers any questions you may have. Knowing you like our products enough to shop our line is very special to us. We don't take it lightly and we want to make every effort to let you know ~ we appreciate you!
XOXO - from your Inspiranza Team