- Frequently Asked Questions
Frequently Asked Questions
How can I reach Inspiranza Designs?
You can reach us at firstname.lastname@example.org or call 618-719-2444 Monday through Friday 8:30 am to 4:30 pm CST.
How long does it take to get my jewelry?
We provide a variety of jewelry including in-stock ready to ship, personalized items created with birthstones and initials, as well as handcrafted/made-to-order items. In-stock items ship within 2 to 4 business days. Personalized items take a bit longer and ship within 4 to 7 business days. Handcrafted/made to order items are made for you and can take 2 to 3 weeks to produce and ship. If your item is made to order, this will be stated in the availability.
From time to time an item will fall out of stock. In the event that your item has fallen out of stock, it will ship immediately when it is restocked. This is usually no longer than 2 to 3 weeks.
What metal is the jewelry made of?
All of Inspiranza Designs jewelry is made with .925 sterling silver and is lead and nickel free. At times, a gold-filled accent may be added as well.
What is gold filled?
Our gold-filled products are amazing! Gold-filled jewelry has a solid layer of gold bonded to another metal like sterling silver. Gold filling is ten times thicker than a gold-plated product. In over 10 years, we have never had returns related to the finish on gold-filled jewelry.
What does reconstructed mean?
Reconstructed or reconstituted materials are composed of smaller pieces of natural gem materials bonded together. The best-known reconstructed material is turquoise, but many materials can be similarly treated, including opal, marble, and quartz. Small pieces of natural gems are packed together and bonded with a strong bonding agent to match their natural color for a stronger more stable stone. In our line, you may see this in some of our opal and turquoise. If a reconstructed stone is used, this will be stated in the product description.
How do I care for my jewelry?
We're so glad you asked! If you take care of your sterling silver jewelry, it can last a lifetime! Here's a link to our Jewelry Care Instructions.
What does the Warranty cover?
All Inspiranza jewelry is covered by a 30 Day Warranty, provided at no cost.
Our 30 Day Warranty covers an exchange or refund for new and unworn jewelry. It also covers repair or replacement due to defects in workmanship and/or materials.
Some items have the option of an extended 4 Year Warranty. When available, the cost is $7.00. The extended 4 Year Warranty covers defects in workmanship/and or materials beyond the initial 30 Day Warranty and includes:
Replacement of missing stones
Clasp repair or replacement
Chain repair or replacement
This warranty does not include the following:
Jewelry that is damaged due to excessive wear or abuse. For example, a smashed or bent up ring that was obviously worn in an excessive or abusive way is not covered by our warranty. Keep in mind that sterling silver is a soft metal and it will bend and/or break. It should be treated with care.
This plan also does not cover theft, loss, abuse or accidental damage.
Return shipping is not covered by this plan.
When I select Priority Shipping speed up processing time?
We cannot rush our production time, but we do offer expedited shipping options. Priority Shipping does not refer to production or processing time, it only refers to the shipping method.
What if I need to make changes to my order?
If your order has not yet shipped, we will do our best to work with you on any changes that you have. Please contact our Customer Service team to request a change.
What's special about handcrafted/hand-stamped/hand-hammered?
In an age where machines do everything, we think it's special when a real person uses their God-given talent to create authentically crafted jewelry. We think the result is something quite special. Our handcrafted, hand-stamped, and hand-hammered jewelry is done by hands pouring intention, care, and love into each piece.
What can I expect from hand-stamped pieces?
You can expect to add customization including initials or numbers. We love offering these little extras to personalize your jewelry. Hand-stamped items come with variances in spacing and lines resulting in a handmade organic feel.
What is your shipping address?
107 North Main Street, Suite 2A, Columbia, IL 62236
My piece isn't what I expected or doesn’t fit, what should I do?
It is important to us that you love your order! If it is not quite what you expected, we are happy to return it for a different item or issue a full refund within 30 days of the ship date. Your return must be in new and unworn condition. The return/exchange instructions are found on the back of your packing slip. Shipping charges from the original purchase and to return the item are non-refundable. We will incur the expense to ship the replacement back to you for a first exchange, however, it additional exchanges are required, we will charge $6.50 for S & H.