Frequently Asked Questions

 

How can I reach Inspiranza Designs?

You can reach us at [email protected] or call 618-719-2444 Monday through Friday 8:30 am to 4:30 pm CST.

 

Can I use more than one coupon code and are they applicable to everything on the website?

We will only accept one coupon code per order and they are only applicable on jewelry items.  Apparel is excluded from discounts and coupon codes.

 

How will I know the availability of an item?

You can find the availability listed above the photo (if viewing on phone) or to the right of the photo (if viewing on desktop).

 

How long does it take to get my jewelry?

We provide a variety of jewelry including in-stock ready to ship, personalized items created with birthstones and initials, as well as handcrafted/made-to-order items. In-stock items ship within 3 to 5 business days.  

Personalized items take a bit longer and ship within 2 to 3 weeks.  

Handcrafted/made-to-order items are made for you and can take 2 to 3 weeks to produce. 

From time to time an item will fall out of stock.  In the event that your item has fallen out of stock, it will ship immediately when it is restocked.  This is usually no longer than 2 to 3 weeks.  

At times there is a longer delay for filling an item that is out of stock.  That will be noted in the availability description. 

Our timelines might be extended during peak seasons and sales events.

 

What if I need to make changes to my order?

Orders cannot be changed, modified, or canceled after checkout.  Please make sure of the size, length and personalization (spelling and other details) prior to placing your order. 

 

What does the Warranty cover?

All Inspiranza jewelry is covered by a 30 Day Warranty, provided at no cost.

Our 30 Day Warranty covers an exchange or refund for new and unworn jewelry. It also covers repair or replacement due to defects in workmanship and/or materials.  To view our Return Policy click here.

Some items have the option of an extended 4 Year Warranty.  When available, the cost is $7.00.  The extended 4 Year Warranty covers defects in workmanship/and or materials beyond the initial 30 Day Warranty and includes:

  • Replacement of missing stones

  • Clasp repair or replacement

  • Chain repair or replacement

This warranty does not include the following:

Jewelry that is damaged due to excessive wear or abuse. For example, a smashed or bent up ring that was obviously worn in an excessive or abusive way is not covered by our warranty. Keep in mind that sterling silver is a soft metal and it will scratch, bend and/or break. It should be treated with care.

This plan also does not cover theft, loss, abuse or accidental chemical exposure resulting in damage. 

Return shipping is not covered by this plan.

 

How do I check the status of my order?

If you created an account at the time of purchase you can sign in on the website with your email address and password.  If you did not create an account, enter your email address and click forgot your password.  This allows you to reset the password so you can log in.  Once you are in you can access your order history and track new orders.  Click here to sign in.

 

Why is my order still "awaiting shipment"?

When you order we gather all your items into one package to keep the shipping & handling cost low. That's one way we're able to offer such great deals!  So, if you've ordered one in-stock item and one made-to-order item, they will ship together when the order is complete.

 

Why did my order status change to "made-to-order"?

As your order is processed, we change the status on items that are being created just for you to made-to-order and it will be shipped within 2-3 weeks once it's been created.

 

When I select Priority Shipping, will it speed up processing time?

We cannot rush our production time, but we do offer expedited shipping options.  Priority Shipping does not refer to production or processing time, it only refers to the shipping method.  To view our Shipping Options click here.

 

What if my package is held up in shipping?

If your tracking details show a delay in expected shipping, we ask that you allow 10 days (for packages in the United States and 20 days for packages in Canada) for the USPS to correct and move packages along to you.  If after that time, please contact Customer Service to see if we can assist you at [email protected] or 618-719-2444 (Monday through Friday 8:30 am to 4:30 pm CST). 

 

What if my status changes to delivered but I didn't get my package?

If your tracking information states that your package was delivered and you have not received it you will need to contact your local branch Post Office immediately and ask if they have your package.  Some branches change the status to delivered once it arrives in their facility.  Let them know that you did not receive the package and they will speak with the carrier to determine where the package was delivered.  Please note that once the tracking status for your package has been created, and your items are in the mail, the package is no longer the responsibility of Inspiranza Designs.  Inspiranza Designs does not hold or accept responsibility for packages that have been stated as delivered by the carrier.

 

What if I entered the wrong address and the package is returned to Inspiranza?

Shipments are mailed to the shipping address that you provide at check-out.  Inspiranza Designs cannot be held responsible if the incorrect address is provided.  If the package is returned to Inspiranza Designs for incorrect or insufficient address, we will contact you for the corrected address information and re-ship.  The re-ship fee will be charged to your original form of payment.

 

What if my package is lost or stolen?  

Inspiranza Designs is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We do not issue refunds or credits for packages that the carrier confirms as being delivered.  Upon inquiry, Inspiranza Designs will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 
My piece doesn’t fit or isn't what I expected, what should I do?

It is important to us that you love your jewelry pieces!  If it does not fit, we're happy to process an exchange for you.  If it's not quite what you expected, we're happy to process a return and issue a refund.  Returns must be made within 30 days of the ship date unless it was a hand-stamped or personalized piece (hand-stamped and personalized pieces are not returnable).  Returns must be in new and unworn condition. The return/exchange instructions are found on the back of your packing slip. Shipping charges from the original purchase and to return the item are non-refundable. We will incur the expense to ship the replacement back to you for a first exchange, however, if additional exchanges are required, we will charge $6.50 for S & H.  For details about our Return Policy and a link to the Return Form click here.

 

What if my exchange results in a price difference?

If you return an item for exchange and the replacement item results in a cost increase (going to a larger size bracelet, necklace or ring sizes of 11 and 12), we will contact you to obtain your c/c details to pay the difference once we begin processing your exchange. If your exchange results in lesser cost, the difference will be made available to you in store credit.

 

How will I know when you received my return?

Once a package is received by Inspiranza you will receive a message advising acknowledgment of receipt and details of the process.  Please allow up to 21 days for Inspiranza to receive and process returns.

 

What metal is the jewelry made of?

All of Inspiranza Designs jewelry is made with .925 sterling silver and is lead and nickel free.  At times, a gold-filled accent may be added as well.

 

What is gold filled?

Our gold-filled products are amazing! Gold-filled jewelry has a solid layer of gold bonded to another metal like sterling silver. Gold filling is ten times thicker than a gold-plated product. In over 10 years, we have never had returns related to the finish on gold-filled jewelry.

 

What does reconstructed mean?

Reconstructed or reconstituted materials are composed of smaller pieces of natural gem materials bonded together. The best-known reconstructed material is turquoise, but many materials can be similarly treated, including opal, marble, and quartz. Small pieces of natural gems are packed together and bonded with a strong bonding agent to match their natural color for a stronger more stable stone. In our line, you may see this in some of our opal and turquoise.  If a reconstructed stone is used, this will be stated in the product description.

 

How do I care for my jewelry?

We're so glad you asked! If you take care of your sterling silver jewelry, it can last a lifetime!  Here's a link to our Jewelry Care Instructions.

 

What's special about handcrafted/hand-stamped/hand-hammered?

In an age where machines do everything, we think it's special when a real person uses their God-given talent to create authentically crafted jewelry.  We think the result is something quite special. Our handcrafted, hahand-stamped-description-65055.1559158033.jpgnd-stamped, and hand-hammered jewelry is done by hands pouring intention, care, and love into each piece.  

 

What can I expect from hand-stamped pieces?

You can expect to add customization including names, initials or numbers. We love offering these little extras to personalize your jewelry. Hand-stamped items come with variances in spacing and lines resulting in a handmade organic feel.  Will the letters/numbers on a personalized piece be perfectly straight?  More often than not the letters are not perfectly straight, resulting in a handmade organic feel.

 

What if I don't know my ring size?

To help answer that question check out an article posted on our Blog Page ~  What's My Ring Size?   It contains three suggested options to help you determine your ring size.  Click here to read all about it.   

 

I've lost an earring and I'm so disappointed.  Any suggestions?

I know there is a big pile of lost earrings right next to that pile of lost socks.  Here's an article we created to help you never experience the disappointment of a lost earring that includes solutions that we hope you will find helpful.  I Have A Lost Earring!

In most cases, we can assist you with the purchase of a single earring.  Just contact Customer Service by calling 618-719-2444 (Monday through Friday 8:30 am to 4:30 pm CST).

 

Installments by Afterpay

What is Installments by Afterpay?  Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.  To read more about Afterpay, click here.